Returns & Exchanges

At iBuy, we want you to love your new fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log in to your iBuy account, navigate to your order history, and select the items you wish to return to receive a digital return authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided in your email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier partner and keep your tracking number handy while we process your return within 5-7 business days.